Terms & Condition

Your Order

Requests And Contract

Your request for products is acknowledged and an agreement is framed among TerraShop and you when we despatch the merchandise you have requested and not previously. An agreement isn’t shaped at the point in time that installment has been taken from you by TerraShop , nor at the point in time that you get an email from TerraShop recognizing receipt of your request. Until the merchandise are despatched the request may not be acknowledged by TerraShop, or might be dropped by you. Special cases apply to orders for customized things and merchandise made to your request which can’t be dropped by you once you have gotten an email affirmation that your request has been gotten, thusly things and products may as of now be underway because of your request. For a full rundown of special cases to things you can return please observe under the making a beeline for THE RETURNS POLICY. For security reasons, until you have submitted a request for products, got your first articulation and an installment has been gotten for those merchandise, you will be not able to arrange gift vouchers. For security reasons we may confine the volumes of specific things to be sold in any one exchange. Following development of the agreement, TerraShop will proceed to claim any products requested until it has gotten installment in full from you, despite the fact that the merchandise may have just been conveyed to you. Buys from TerraShop Online, or Little Label, remembering exchanges for your Directory Card in-store will be charged the day the products are despatched/bought available.

Dropping Your Order

Under Consumer Regulations you reserve the privilege to drop your request as long as you do so no later than 14 days after the day on which you get the products or administration. It would be ideal if you know that your entitlement to drop doesn’t have any significant bearing to specific products that we sell, for instance, things made or redid to your request, (for example, photograph endowments, made to quantify draperies, texture sold by the meter and customized merchandise), crisp blossoms, transient nourishment things, sound or DVD chronicles, PC programming and games, toiletries and beauty care products where the seal has been broken, or pierced gems things. You should educate us regarding your desire to drop recorded as a hard copy either by letter, email or by utilizing the crossing out structure on the site or call +44 7765312776 inside a time of 14 days starting on the after quite a while after the day you get your merchandise. You should take sensible consideration of the products and not use them. You should return products to us in their unique bundling, at every possible opportunity, inside 14 days of illuminating us regarding your desire to drop. On the off chance that you return merchandise to us, we won’t be liable for any misfortune or harm to them during travel and we suggest that you utilize a recorded or make sure about conveyance technique. On the off chance that merchandise are lost or harmed in travel, we may charge you, or not discount to you, sums that are owing to the misfortune or harm. See RETURNS area for subtleties of how to return merchandise to us.

We can’t acknowledge substitute or elective things by method for returns, nor are we ready to send them back to you, so please take a gander at the things you come back to us. On the off chance that you return or endeavor to return substitute or elective things, you will at present be answerable for paying for the first thing bought and we claim all authority to charge an examination expense of no under £35 to take care of the expense of our exploring the position. We can balance this sum due from different aggregates that might be because of you for discounts. Tolerating returned merchandise as well as crediting a record doesn’t establish a waiver of our entitlement to charge an examination expense. For full subtleties of your privileges under the Consumer Protection Regulations, it would be ideal if you contact your Citizens Advice Bureau or a Solicitor. For full subtleties of how to return merchandise can be found in the RETURNS segment. Extra terms and conditions apply to dropping requests for specific products, for example, specially made things, enormous things of furniture and local apparatuses. Kindly allude to the terms identifying with the stock of those products. Extra conveyance charges, for example, DPD Precise conveyance charges won’t be discounted in the event that you drop or return your request.